Induction and Welcome Pack


Congratulations you have just completed the first part of your journey to become qualified in your sector. This qualification will assess your competencies in your area of expertise enabling you to unlock your full potential in working life.

You will see and hear the word competence within this document and the qualification. Competence is defined as ‘the combination of skills, experience and knowledge that a person has and their ability to apply them to perform a task safely.’ – HSE

What’s in the pack?

  • Details of our policies – this protects you the learner, us and the awarding body. You will be given a snapshot of these policies within the induction, however it is advisable that you read them in full. They are available on our website –
  • A link to the details page – once you have read the policies and the further related details you will be directed to the details page which will ask you some questions relating to the induction that you have just read (don’t worry this is not a test). We cannot carry out any assessments prior to you completing the details.
  • Your NVQ questions – this is 70% of the qualification and will need to be completed before any evidence assessment/ visit. The questions are within the e-portfolio or you can request to complete them verbally for an additional fee of £200
  • Your assessor will advise which units you need to complete based on your job role.

How am I assessed?
You have already completed the 1st and 2nd stage towards your qualification so what now?


  1. Complete your online application form questionnaire
  2. We will register you on the programme within 1 day of completing your questionnaire
  3. You will get access to our e-portfolio system and you will receive an email from Quals Direct with your login details. As soon as you have access you can start your NVQ questions – There is an option to have your NVQ questions completed verbally. However there is an additional fee for this
  4. You will receive a phone call/ email from your assessor within 5 working days on receipt of the questionnaire to arrange a visit and to agree an assessment plan.

Level 2 and 3 trades – sources of evidence

Take as many videos of you working as possible – thinking about the
whole job. For example:-
– Working on scaffold/ ladders
– Different types of waste disposal and environmental considerations on-site
– Lifting techniques/ manual handling
– Site documentation that you have completed (site inductions and toolbox talks)
– Working on different tasks/ jobs linked to your NVQ
– Wearing appropriate PPE at all times!
– You should take short videos at the beginning, middle and end of the job/ task (eg, fitting a
door lining – a 30 second clip of making the lining, a 30 second clip of putting the lining in then a a 30 second clip of
the finished job showing it is level, plumb and free of twist).

Management and Supervision – sources of evidence
– Chaired Meetings by you
– E-mails or other sources of communication within the workplace
– Risk assessments and method statements (produced by you)
– Work programmes and schedules (produced by you and signed by your employer/Supervisor)
– Site inductions (delivered by you)
– Scheduling of site equipment maintenance and completion notes
– Fire and first aid procedures/ extinguisher checks ect
– time sheets – (signed by you)
– Snagging lists
– Specifications
– Copies of any appraisals carried out with staff together with any targets or disciplinary notes (please block out any names to make it anonymous)

Your assessor will visit/ start assessing videos of you usually once you have completed your NVQ questions. Your assessor will be on hand to help with your NVQ questions

On-Site Observation/ Assessment for Plant Only

  1. Your assessor will need to check your Identification
  2.  Your assessor will usually video you working on a job. The assessor will ask you questions relating to the task in hand to confirm or infer competence.
  3. Your assessor may want to see work that you have previously completed
  4. Your assessor will need to verify with your employer of supervisor on video or Dictaphone concerning the quality of work to further confirm competence
  5. Your assessor will give you feedback and update your assessment plan for your next visit
  6. Your second and final visit (if needed) will repeat the above process Completion and sign off
  7. Your assessor will contact you with the good news that you have achieved your qualification (subject to verification) once the assessor has fully assessed your portfolio of evidence.
  8. The internal verifier will check the validity of your assessed work and forward it for external verification
  9. The external verifier will check the validity of the internal verifier and once confirmed the external verifier will release the certificate
  10. The external verifier is able to remotely sample your NVQ so there is a fast turnaround for certification

Remote Observation

  1. Please watch the ‘Learner Help’ video within the Resources section
  2. You will need to upload your ID as soon as you get access to Quals Direct
  3. Your assessor will contact you to discuss your optional units – after this please check your knowledge tasks are the same as your assessment plan
  4. Please complete your NVQ questions – these are not test questions and if you get them wrong please do not worry. Your assessor will give you feedback until you have answered correctly
  5. Collect short videos and upload to Quals Direct. The videos should have your explanation of what you are doing and how you are doing it. Please keep the videos short (under 1.30 minutes). There is a video within the ‘Help’ section on how to reduce the size of a video if required. If you are completing a Level 3 Supervision you are required to take photographs of documents related to your work. Please do not take photographs of any practical work as it will not be accepted
  6. Your assessor will send out a witness statement for you and your employer to complete
  7. Your assessor will finalise the portfolio by completing a professional discussion around your job role
  8. The internal verifier will check the validity of your assessed work and forward it for external verification
  9. The external verifier will check the validity of the internal verifier and once confirmed the external verifier will release the certificate
  10. The external verifier is able to remotely sample your NVQ so there is a fast turnaround for certification – We also have Direct Claims for a number of our Qualifications


Why induct?

You are required to know about our policies procedures and how they relate to the awarding body standards. It is also an opportunity for you to ask any questions prior to the commencement of your qualification.
Please remember that full policies and procedures can be found on our website

Statements, policies and procedures

  • Identification – You need to have identification with you for your first visit/ upload to your portfolio. Accepted ID is as follows:

A valid driving licence from any country
A current valid passport from any country
A CSCS card

if you do not have these then we will accept the following but please Do Not upload these. The ID will be shown and seen over video call or in person

Bank Statement
Phone bill
Utilities bill
HMRC correspondence


  • The registration and assessment system – You must be registered prior to assessment. This is to coincide with the appeals procedure and awarding body regulations
  • The awarding body – NOCN – Cskills awards.
  • The awarding body is regulated by Ofqual . We work within the regulations of NOCN and uphold the quality and validity on their behalf
  • The appeals procedure – if you are unhappy with a result of an assessment you should follow our procedure (which can be found on our websites under the policies section)
  • VACS – all assessments carried out should be Valid Authentic Current and Safe
  • Recognition of Prior learning – you are required to complete a skills scan on the Survey Monkey Questionnaire. We will then map these skills into your NVQ and take into consideration any previous qualifications and experience.
  • Equality and Diversity – this can be found on our website under the ‘Policies’ section
  • Disability, difficulties and extra support – we are committed to ensuring all learners are given the same opportunities regardless of barriers. Therefore on the Survey Monkey
  • Questionnaire you will need to be open and honest so that we can support you efficiently whilst undertaking your NVQ
  • GDPR we work within the data guidelines and will only share your details with the awarding body. Your details are kept on a secure server and shared with only the assessors within our organisation

Once you have read the above statements and the policies online please click the link below to be taken to the Questionnaire

We ask these questions to get you enrolled on the portfolio and to help you where needed

You must complete this questionnaire before you are registered

NVQ question guidelines

Your NVQ questions will ask you to do something for example – list or explain. Please use the table below to assist you with writing your answers.

Assessment/Command word Definition
List Write a list of the main items (not sentences).
State Point out or list the main features.
Define To state the meaning of something using the correct terms.
Identify Give all the basic facts which relate to a topic.
Outline Write a clear description but without going into too much detail
Demonstrate Show that you can do a particular activity or skill.
Explain Show that you can do a particular activity or skill.
Describe Give a clear, straightforward description which includes all of the main points.
Summarise Write down or articulate briefly the main points or essential features
Discuss To present an argument for and against.
Explain Give logical reasons to support your view.
Describe Give a full description including details of all the relevant features.
Demonstrate Prove you can carry out a more complex activity.
Justify Give reasons for the points you are marking so that the marker knows how you arrived at that conclusion.
Suggest Give your own ideas and thoughts.
Assess Evaluate in terms of advantages and disadvantages.
Analyse Identify several relevant factors, show how they are linked, and explain the importance of each.
Evaluate Bring together all of your information and make a judgement on the importance or success of something.
Recommend Suggest changes or improvements.
Make recommendations Make relevant and appropriate suggestions; usually for improvement.
Select and demonstrate Select several relevant examples or pieces of related evidence which clearly support the arguments you are making. This may include showing particular practical skills.
Review Consider each factor in turn, providing a description and explanation of their uses, strengths and weaknesses, making recommendations.